Terms and Conditions

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  • ADVANCE PAYMENT

    To proceed tour arrangement, minimum 25% payment is required to make in advance at the time of booking process of the trip package, that is 2 weeks(14 days) prior to arrival in Kathmandu.

     

    PAYMENT OF THE BALANCE

    Remaining 75% payment should be made to our company upon arrival in Kathmandu.

     

    INCOMPLETE TOUR

    No refund will be made to clients who drop out from the journey regardless of whatever portions remain unused in the itinerary.

     

    UNFORSEEN CIRCUMSATANCES

    If Saras Adventure Travel & Tours(Saras Travel) cancels your trip on account of unforeseen circumstances which is beyond our control, we would be happy to refer you alternative trip of a similar standard. Even if this doesn’t fit your personal interest, all monies paid by you to our company will be refunded. But remember, any other expenses incurred by you as a result of this booking are entirely your responsibility.

     

    CLIENTS’ RESPONSIBILITY

    A tour / trek guide who represents Saras Travel deserves all authority during your tours. If you commit any unlawful act, you are compelled to leave the tour. No refund will be made in such case.

     

    TRAVEL INSURANCE

    You must purchase comprehensive travel insurance package against medical, natural calamity, helicopter evacuation, personal accident, trip cancellation etc. This is strongly suggested to all our esteemed clients.

     

    ALTERATION OF ROUTES

    To make alterations of any trek / tour itinerary, prior notice is requested. You’re advised to stay in touch with us thus. But occasionally, you may be obliged to do so en route under certain circumstance for instance bad weather etc.

     

    YOUR PERSONAL BELONGINGS

    On any account, we’re not answerable for any loss or damage of your luggage or property belonging to you even when shouldered by porters, ponies or vehicles. We advise to all our clients to be attendant to your belongings at all times. However, to take care and handle  your goods in proper manner is our responsibility.

     

    RISK and RESPONSIBILITY

    Your safety and enjoyment is our prime concern. We therefore carry out our responsibility honestly & sincerely to ensure your holiday trouble–free as well as you have desired. Nevertheless, unless stated otherwise, trip may be change under uncertain and inherent circumstances such as land-slides, road blockage, flood, snow political unrest, cancellation of flight, delay arrival, sickness or accidents etc. Any extra cost incurring there is your personal responsibility and should be borne on the spot.

     

    FLIGHT DELAY/CANCELLATION

    There is virtually possibility of flight delay or postponement for notorious weather in Himalayan regions which could be happened, in particular, in Everest region (Lukla), Jomsom, Dolpa, Simikot and Jumla region etc.

    Trekking in the remote areas or in as described above, especially during odd season, you’re highly advised to reserve extra days to prepare with some delays and avoid frustrating consequence. In case of flight cancellation pre-tour/post-tour, you need to meet your accommodation and food costs yourself.